Application management services (AMS) are services that provide ongoing support, maintenance, and improvement for business applications, including SaaS, ERP, and cloud-native applications.
AMS typically includes application monitoring, incident management, change management, upgrades and patching, performance tuning, and routine maintenance. Depending on scope, it can also include small enhancements, reporting, and support for integrations.
Organizations use AMS to keep critical applications stable and updated without overloading internal IT teams, especially when the application stack spans multiple vendors and systems.
How AppGallop relates
AMS often becomes a packaged offering when apps are sold as subscriptions. AppGallop is relevant when providers need repeatable operational workflows tied to subscription services.
Related terms
Managed services, ITSM, incident management, change management, application monitoring, patch management, SLA, DevOps, service catalog