Most Customer Support desk tasks are mapped under the broader IT service management category, but the main definition of Support desk refers to the specific process of addressing customer issues, whereas IT service management includes support for an internal audience. Unlike the general CRM or Help Desk solutions, AppGallop Support Desk is designed specifically for subscription based/ cloud workloads keeping in mind the nature of subscription management and recurring nature of the business.
AppGallop provides easy end-user access to their information. Additionally the bi-directional communications make it easy for end users to see status resulting in greater transparency and satisfaction. Self-service support channels decrease the workloads from your staff and ensures, L1 level is mostly handled from your portal.